Problems accessing EBL eBooks from Summon using IE

There are currently issues accessing EBL eBooks when linking out from Summon using Internet Explorer both on and off-campus.

This issue is browser-specific so switching to Google Chrome (available on all university PCs) or Firefox will rectify the problem.  You won’t get an error if you have already authenticated during the current session.

If you are accessing EBL eBooks via the Library Catalogue or directly from the EBL platform, you will not encounter these error messages.

On-campus IE is generating a 500 internal server error:500error

And off-campus, IE is generating this message:

ERROR

An error occurred while processing your request. Please report the details of this error to the IS Service Desk using the Incident Report Form

This service requires cookies. Please ensure that they are enabled and try your going back to your desired resource and trying to login again.

Use of your browser’s back button may cause specific errors that can be resolved by going back to your desired resource and trying to login again.

If you think you were sent here in error, please contact technical support.

If you encounter this problem, please use a different browser.  There is also a ‘Report a Problem’ option on the right- hand side of the 360 Link screen (where the red arrow is above) – please use this to send details to the Library for further investigation.

This issue has been reported to the vendor and is being worked on as a priority.  Apologies for any inconvenience this may cause.

If you wish to report this or any other resource problems, please email library@abertay.ac.uk 

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