Problems accessing EBL eBooks from Summon using IE – RESOLVED

The issues with EBL eBooks and Internet Explorer generating error messages both on and off-campus have now been resolved.

If you have any further problems accessing eBooks (or with any other resources) please let us know. You can contact us via Twitter, Facebook, Email, or by phone on (01382) 308833.

Thanks for your patience with this and apologies for any inconvenience it may have caused.

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Problems accessing EBL eBooks from Summon using IE

There are currently issues accessing EBL eBooks when linking out from Summon using Internet Explorer both on and off-campus.

This issue is browser-specific so switching to Google Chrome (available on all university PCs) or Firefox will rectify the problem.  You won’t get an error if you have already authenticated during the current session.

If you are accessing EBL eBooks via the Library Catalogue or directly from the EBL platform, you will not encounter these error messages.

On-campus IE is generating a 500 internal server error:500error

And off-campus, IE is generating this message:

ERROR

An error occurred while processing your request. Please report the details of this error to the IS Service Desk using the Incident Report Form

This service requires cookies. Please ensure that they are enabled and try your going back to your desired resource and trying to login again.

Use of your browser’s back button may cause specific errors that can be resolved by going back to your desired resource and trying to login again.

If you think you were sent here in error, please contact technical support.

If you encounter this problem, please use a different browser.  There is also a ‘Report a Problem’ option on the right- hand side of the 360 Link screen (where the red arrow is above) – please use this to send details to the Library for further investigation.

This issue has been reported to the vendor and is being worked on as a priority.  Apologies for any inconvenience this may cause.

If you wish to report this or any other resource problems, please email library@abertay.ac.uk 

ScienceDirect to cease support of Internet Explorer 8 on January 1, 2016

If you use ScienceDirect and have IE8 installed on your personal computer or laptop, please read the following announcement from the provider:

ScienceDirect to cease support of Internet Explorer 8 on January 1, 2016

Why are we ceasing support of IE8?

We are following Microsoft’s directive to focus our support on newer, officially-supported IE browser versions. Microsoft announced in 2014 that, as of January 2016, it would only support the most recent IE browser version with technical support and security updates. We strongly encourage our customers to follow Microsoft’s directive as well by updating to more recent versions of IE. Additionally, users can move to the latest versions of the Chrome or Firefox browsers for an optimal ScienceDirect experience.

By removing IE8 from our support list, we will be able to provide the following future enhancements:

  • Remove current IE8 security issues
  • Enhance existing security measures across all browsers
  • Add support for new browser technologies
  • Add responsive design to aid use of ScienceDirect across devices
  • Improve accessibility to better enable access to people with diverse abilities

Note: Compatibility mode in IE9 or higher reverts the browser back to IE7 or IE8 behavior. If you experience issues accessing ScienceDirect using IE9 or higher, please disable the compatibility view mode in your IE browser.