ProQuest Scheduled Maintenance Sunday 29th January 2017 – ProQuest Central and RefWorks

Just to let you know that ProQuest are carrying out scheduled maintenance on Sunday 29th January 03:00-12:00 (GMT) ProQuest is upgrading their servers in order to improve the performance and security of their applications.

During this time access to ProQuest products including ProQuest Central (journals database) and RefWorks will be unavailable.

RefWorks users will not be able to use applications online.  Write-n-Cite will work, but Reference Citation Manager and Google Docs Add-in will not be available.

Apologies for any inconvenience!

If you have any queries about this, please contact library@abertay.ac.uk

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Scheduled Critical Maintenance Sunday 13th March 2016 – RefWorks & ProQuest Central

Calling all early risers and/or night owls – there will be disruption to some ProQuest products this weekend:

On Sunday 13th March 2016, ProQuest will be installing critical firmware updates to its systems infrastructure. The maintenance window is scheduled to begin at 03:00 GMT and will last for eight hours until 11:00 (am)

ProQuest apologise for the short notice of this maintenance window and for any inconvenience this will cause.  They also stated that “while we do all we can to avoid downtime, we feel it is warranted in this case to prevent future interruptions to our services”

During this time ProQuest Central (including Newsstand) and RefWorks will be unavailable.  PQDT Open will also be unavailable during this maintenance window.

Users attempting to access these products during the downtime will be re-directed to a web page explaining the scheduled maintenance.

Problems accessing EBL eBooks from Summon using IE

There are currently issues accessing EBL eBooks when linking out from Summon using Internet Explorer both on and off-campus.

This issue is browser-specific so switching to Google Chrome (available on all university PCs) or Firefox will rectify the problem.  You won’t get an error if you have already authenticated during the current session.

If you are accessing EBL eBooks via the Library Catalogue or directly from the EBL platform, you will not encounter these error messages.

On-campus IE is generating a 500 internal server error:500error

And off-campus, IE is generating this message:

ERROR

An error occurred while processing your request. Please report the details of this error to the IS Service Desk using the Incident Report Form

This service requires cookies. Please ensure that they are enabled and try your going back to your desired resource and trying to login again.

Use of your browser’s back button may cause specific errors that can be resolved by going back to your desired resource and trying to login again.

If you think you were sent here in error, please contact technical support.

If you encounter this problem, please use a different browser.  There is also a ‘Report a Problem’ option on the right- hand side of the 360 Link screen (where the red arrow is above) – please use this to send details to the Library for further investigation.

This issue has been reported to the vendor and is being worked on as a priority.  Apologies for any inconvenience this may cause.

If you wish to report this or any other resource problems, please email library@abertay.ac.uk